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Owner Travel Stories

Zip, Climb and Slide

Tubefest Back With Fireworks and All You Can Slide Fun

Join Us For An
Owner/Referral Event on March 14-16

Wintergreens Patio Grill Offers New Menu

President’s Message

Let's Talk Trash

Upcoming Events Around The Villas

Shake The Winter Blues

The 2013 Spring Referral Contest Winner

Special Owner Discounts

Employee Spotlight

Get Connected

Customer Service

Contact Us

On The Run

Sunday Is Free Movie Night

Frugal Fridays

Owner Bonus Time Lower Midweek Rates

Pay Loan and Maintenance Fees

Sending Fees and Payments

The Villas at Tree Tops and Fairway®
Owner-Referral Events

Planning A Family Affair?

New Look for Fairway
Courtyard Villas

Fernwood Hotel Temporarily
Closes for Renovations

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President’s Message

andy

Dear Tree Tops and Fairway Villa Owner,

Last year was such a great year for Tree Tops and Fairway Villas, we added several new amenities for owners and guests to enjoy. The TreeVentures Ropes Course which puts you in the trees safely attached to a harness and allows you to test your climbing skills. Also the addition of the dual racing Zip Racer Zip Lines were a huge hit. Starting 1000 feet away from the finish line you get the thrill of a lifetime zipping down the mountain while secured to a special safety harness, you and your kids will love this one. Last, but not least the addition of all-weather tubing with Blue Lightning was a huge success. We knew based upon how everyone loved winter tubing that the all season addition would be an exciting addition.


The best part of all this is that we have continued to give our owners special discounted rates just like we have for years with golf and winter tubing. I hope when you’re up to The Villas next you will give them all a try and that we can see your smiles at the end of the day. From all indications so many of our owners love the new facilities and will be returning more to the Villas instead of trading time elsewhere since there is so much to do at the resort and in the area. Don’t forget you can come up for just the day and have lots of fun.


This year will be another special year as we continue to focus on the improvements in and outside of the villas. Our preventative maintenance program is having a positive effect on guest satisfaction. Our goal is to try handling items in advance before they become a problem.
As always we look forward to seeing you while you’re on vacation and send photos of your family fun at the resort, we would love to see them.

andy signature

W. Andrew Worthington, CEO



Special Owner Discounts

Special Owner discounted ski tickets to both Shawnee Mountain Ski Area and Camelback Mountain Ski Area are available at Valley Station. Book now for a great Pocono Mountain winter escape.

SHAWNEE
Mid-week $40
Weekend $50

CAMELBACK
Mid-week $45
Weekend &
Holidays $56

 

Get Connected

By request of our owners, we have added yet another way that we can contact one another by adding the ability to text message the latest and greatest information about what is happening in and around the Resort. What will be especially beneficial is if another version of hurricane Sandy roars through the property and forces us to get information about vacation confirmations out in a hurry. So, be sure to sign up to allow us to add the ability to text you and we will keep you in the loop. To enroll in the text messaging service, contact Customer Service at 800-528-5570 or online at
TreeTopsFairwayVillas.com.

For some time now, we have been looking for a workable yet cost efficient solution to trash collection throughout the property. Curbside pick up has been labor intensive and is not helpful to the overall appearance of the resort.


You will soon start to see new trash receptacles like the one pictured below in convenient locations around the resort, all within easy walking distance of your villa. As they arrive, we will update the information in your villa and ask that all trash be bagged and dropped in the nearest container. This will mark the end of trash being left curbside which will help reduce litter, attract fewer wild animals and help keep the resort clean and tidy.


Shake the Winter Blues - March $99 Owner Bonus Time SPECIAL

Take an Owner Bonus early spring weekend getaway to The Villas in March and shake those winter blues. As a thank you for being an owner, you can book a two bedroom villa Owner Bonus Weekend Getaway in March for just $99 a night. Come have fun in the Poconos and enjoy our newest attractions while you stay in your home away from home. This offer is exclusive to our Villa Voice readers and can only be redeemed when you mention, “The Villa Voice $99 special” at the time of your reservation. One bedroom or studio villas for just $79 per weekend night.


Offer subject to availability and applicable taxes. All Owner Bonus Time Rental Policy Rules and restrictions apply. Offer valid March 1 - 30, 2014.




MARCH
8

9
Fernwood Resort Tubefest -
fernwoodresortpoconos.com
23
37th Annual Saint Patrick’s Day Parade -
poconoirishparade.org
APRIL
19 - 20 Tough Mudder competition -
toughmudder.com/events/ poconos-2014
MAY
17 – 25
Quiet Valley’s Farm Animal Frolic - Saturdays 10am-4pm; Sundays noon-4pm -
quietvalley.org

On-going happenings at the Resort include World Tavern Trivia every Wednesday in Wintergreens, Family Karaoke on Saturday nights in Wintergreens, and daily activities that include trips to the Franklin Hill Vineyards.



The 2013 Spring Referral Contest Winner Is…
Patricia Murillo

Congratulations to Patricia Murillo, the grand prize winner of The Villas at Tree Tops and Fairway® 2013 Spring Referral Contest! Patricia won a one week vacation in sunny Florida. Included in her prize is a 2 bedroom villa, 2 roundtrip airline tickets and $350 in spending money. Have an amazing time Patricia!

We’d also like to congratulate Edward Batchelor who won the 2nd place prize in our Spring Referral Contest! Edward will enjoy a 3 day/2 night stay at The Villas complete with a $50 Dining Certificate and 2 Horse Back Riding passes. We can’t wait to have you back, Edward.

Stay tuned to find out the winners of The Villas at Tree Tops and Fairway® 2013 Fall Referral Contest!


When I was a youngster and attending a local college, I had the opportunity to become a Recreation and Social Director at a local timeshare resort. It was the coolest job and all of my friends were envious. I was taking guests on horseback excursions, canoeing down the Delaware River and teaching families how to ski on our private ski slopes. Essentially I was being paid to have lots of fun. Looking back at those fun filled days, what I can remember most was the interaction that I enjoyed with our guests from all over the country every single week. A solid foundation of providing quality customer care was formed in my early days in the resort business.


In October, I rejoined the Bushkill Group as the Director of Financial Services and I am so very pleased to be working with a group of owners, management and staff that make owner customer care a hallmark of their daily routine. This resort has never lost sight of a business axiom that I learned while working here 25 years ago. That motto, which has stayed with me throughout all of my years working in the resort industry, is “We are Quality People providing Quality Care.” You’ve made the right choice in your recreation and vacation lifestyle and you’ve earned the right to expect nothing but ‘quality’ customer service from us.


Have a question with your maintenance fee or timeshare loan? DO NOT hesitate to call us in the Financial Services Department at 800-222-1702. My staff is committed to providing you with the best quality service ever! Not satisfied with their service? Then feel free to call me personally at extension 2235.

Sincerely,

Dennis F. Rogers

 

Customer Service

Need any help? We are here for you. There is no such thing as a bad question. The Villas Customer Service Department is ready to help you maximize your membership usage. Need help making a reservation? Give us a call. Wondering about golf or snowtubing? Give us a call. Need help with RCI, give us a call and we will point you in the right direction. Want to find out what there is to do at The Villas and in the surrounding Pocono Mountain region while you are here on vacation, give us a call. You get the idea. Give our Customer Service Representatives a call Monday through Friday from 9:00 am to 5:30 pm. They are poised to provide you with the latest on what’s happening and are dedicated to helping you make vacation memories you will long remember. So, you know what comes next – give us a call today at 800-528-5570 option #1.

Sign up for The Villas email club at TreeTopsFairwayVillas.com

 


A biannual publication for owners of The Villas at Tree Tops and Fairway®.

Villa Voice is produced by Bushkill Group Inc. Marketing,
PO Box 447, Bushkill, PA 18324

© Copyright 2014